Privacy and cookies policy

  • 1. Introduction

    Central Lobão is committed to maximising the levels of protection, handling, safeguarding and secure transmission of confidential customer, employee and business partner information, consistently complying with professional, ethical, legal, regulatory and contractual requirements.

    The company intends, with this information security and privacy guide, to explain how it uses and handles information and personal data it collects from our employees, partners and customers when they interact with the Company.

    The topics covered in this document systematise the control and management of security and privacy of Central Lobão's information, and may be used separately, to instruct, communicate or regulate specific activities, such as cookies, management of our websites, clean table policy, marketing, among others.


    • Company Information Privacy Policy
    • Declaration of Legitimate Interest
    • Which data do we collect?
    • Como coletamos esses dados?
    • How will we use this data?
    • How do we store this data?
    • Marketing
    • What are your data protection rights?
    • Cookies Policy
    • How do we use cookies?
    • What types of cookies do we use?
    • How to manage your cookies
    • Password policy and access control
    • Encryption Policy
    • Corporate Mobile Device Policy
    • Clean table policy
    • Privacy policies of other websites
    • Changes to our privacy policy
    • How to contact us
    • How to contact appropriate authorities
    • Remote work policy

  • 2. Information Security and Privacy Policy and Scope of the Information Security Management System

    The scope of Central Lobão's ISMS corresponds to its focus of activity: "Sales and Technical Assistance of Manual and Electric Tools for the Construction and Agricultural Areas. Sales of Electrical Material, Lighting and Personal Protective Equipment"

    Central Lobão is committed to protecting and handling information from relevant stakeholders. Considering the importance of information today, with its easy and instantaneous dissemination, it is very important for Central Lobão to safeguard this valuable intangible asset. In light of this reality, Central Lobão is committed to implementing an information security and privacy policy in an ethical, conscious and responsible manner, in accordance with the regulations in force, based on the following pillars:

    • Safeguarding the information and knowledge crucial to the continuity and success of your business and that of your partners;
    • That all employees have access to the information strictly necessary for the full performance of their duties;
    • Be responsible for the data stored, transmitted and processed, as well as the information resulting therefrom;
    • Continuous improvement of the information security system;
    • Maintenance and treatment of confidentiality and integrity of information;
    • Promotion of awareness-raising actions on information security.

  • 3. Declaration of Legitimate Interest

    The Company declares that for the purposes of using the Personal Data of its stakeholders, in compliance with the General Data Protection Act, it uses Personal Data in a legitimate way for the execution of its business scope in the following processes and for the following purposes:

    1. Human resources - Recording of selection activities, admission, dismissal, training of employees, payroll calculation, granting of benefits, holidays, overtime, time bank and termination;
    2. Quality Management and Information Security Systems - Internal audits, Company senior management activities, access control, training and supplier evaluations, conducting customer satisfaction surveys, as well as controlling, managing and monitoring the continuous improvement of the company's management systems;
    3. Commercial - Collecting customer data to issue contracts, orders, product shipment and invoicing;
    4. Logistics / Shipping - For checking and validating shipping actions, access to name, address, order data and legal documentation is required to carry out the effective delivery of the product to the customer;
    5. Marketing - Recording customer and employee data to create retention methods and use personal data for campaigns;
    6. Purchases - To carry out registration, qualification, due diligence, evaluation and payments to suppliers, individuals and those providing digital services and products;
    7. Invoicing / Accounts payable and receivable - For performing registration, collection, payments and financial consolidations with stakeholders;
    8. Customer Service - Collection of personal data to assist the customer with queries regarding orders, invoicing and products;
    9. Technical Assistance Service - Collection of personal data for quotations, clarification of doubts, repair and delivery of the equipment to the client.

  • 4. What data do we collect?

    The company collects the following data:

    • Full name;
    • Data and photo of citizen card, residence card, passport and driving licence;
    • Telephone numbers, mobile phones, and e-mail addresses;
    • Full proof of address;
    • Marital status and household information;
    • Curriculum and certificate of qualifications;
    • Banking information;
    • Occupation.

  • 5. How do we collect your data?

    Individuals directly provide Central Lobão with most of the data that is collected. Data is processed when:

    • Fill in the form on the website about our points of sale or look for information about being our customer;
    • Volunteer to fill in a survey as a customer or provide feedback on any of our media;
    • They spontaneously apply for the Central Lobão;
    • They use or view our website via your browser cookies;
    • During the internal process of selecting and hiring employees and/or suppliers;
    • Also in the relationship with our suppliers and partners there is the possibility of collecting business information and personal data, all controlled and managed by the declaration of legitimate interest;

    The company may also receive personal data indirectly from the following sources:
    • Bank information;
    • Profession.

  • 6. How will we use the data?

    Central Lobão collects your data so that we can:

    • Processing orders and managing your account;
    • Sending of e-mails with special offers on products, campaigns and/or services;
    • Carrying out customer and supplier satisfaction surveys;
    • Registration of employees and suppliers in the system.

    If agreed, Central Lobão will share personal data with its partner companies so that they can offer their products and services, namely:

    • Insurers;
    • Medicine at work;
    • Agreements with companies;

  • 7. How do we store the data?

    Central Lobão stores your data securely in a cloud system with offsite and physical backup.

  • 8. Marketing

    Central Lobão sends information about activities, processes, products and services that it believes stakeholders may like. It also uses employees' personal data, always with consent, for specific marketing campaigns.

    If you have agreed to receive marketing campaigns, it is always possible to unsubscribe at any time, for example via the unsubscribe email marketing link.

    The interested party has the right, at any time, to prevent Central Lobão from contacting them for marketing purposes or providing the data to other members of the Group.

  • 9. What are your data protection rights?

    Central Lobão aims to ensure that the client/supplier/employee is aware of all their data protection rights. All users are entitled to the following:

    • Right to access s - You have the right to ask Central Lobão for copies of your personal data;
    • Right to rectify - You have the right to request that Central Lobão correct and complete any information that you consider to be inaccurate, incorrect or incomplete;
    • Right of erasure - You have the right to request that Central Lobão delete your personal data, under certain conditions;
    • Right to restrict processing - You have the right to request that Central Lobão restrict the processing of your personal data, under certain conditions;
    • Right to object to processing - You have the right to object to the processing of your personal data by Central Lobão under certain conditions;
    • Right to data portability - The user has the right to request that Central Lobão transfers the data collected to another organisation, or directly to the user, under certain conditions.

    If a request is made, Central Lobão has one month to respond to it. If you wish to exercise any of these rights, please contact us through the following channels:

    Telefone: +351 256 331 080

  • 10. Privacy policies of other websites

    The VITO website may contain links to other websites run by operators that are not associated with us. By clicking on the link, we no longer have any influence over the collection, storage or processing of any personal data transmitted (such as the IP address or URL of the page containing the link), bearing in mind that the behaviour of third parties is, by nature, beyond our control. Therefore, Central Lobão is not responsible for the processing of personal data by third parties.

    Changes in our information security and privacy policy
    Central Lobão, S.A. reserves the right to change the terms of this policy and therefore requests that you revisit this document in order to keep it up to date.If there is a need for Central Lobão, S.A. to use your data for purposes other than those set out in this Privacy Policy we will ask for your consent.The last update to this policy was made on 3rd August 2021.

    How to contact us
    All the data we collect or that is provided to us is processed and stored by Central Lobão, S.A., in accordance with the General Data Protection Regulation, applicable from 25 May 2018. Central Lobão, S.A. as the controller of your data may be contacted through the following channels:

    • João Silva and Graça Oliveira who are responsible for information privacy and data protection at Central Lobão;
    • Through a contact form;
    • By phone: +351 256 331 080 (Monday to Friday, from 08h30 to 12h30 and from 14h00 to 18h00);
    • Via;
    • Through the following address: Rua da Gândara, 664, 4520-606 São João de Ver, Portugal.

    How to contact the competent Data Protection authority
    If you wish to report an incident or feel that Central Lobão has not adequately addressed your case, please contact the CNPD - Portuguese National Authority for Personal Data Protection through the following channels:

    Phone: +351 213 928 400
    Morada: Av. D. Carlos I, 134, 1º
    1200-651 Lisboa

You can download our privacy and information security policy by clicking here.

Cookies policy

  • 1. What are cookies

    "Cookies" are packets of data that a website sends to your computer while you are visiting that website. These data files include information that enables them to memorise important data that will make your browsing more efficient and useful. This website uses cookies for various purposes, namely to obtain data of a non-personal nature from online visitors, and which are related to a better experience of use and navigation of the website.

  • 2. How are cookies used?

    Visitors to this website use different computers and different web browsers. To make your visits as easy as possible, a record is automatically kept of the type of browser (e.g. Internet Explorer, Google Chrome) and operating system (e.g. Windows, Macintosh) used and the domain name of your internet service provider.

  • 3. What are cookies used for

    Cookies are used to help determine the usefulness, interest and number of uses of your websites, allowing you to navigate more quickly and efficiently by eliminating the need to repeatedly enter the same information.

  • 4. What kind of cookies do we use?

    Cookies permanentes: são cookies que ficam armazenados ao nível do browser nos seus equipamentos de acesso (PC, mobile e tablet) e que são utilizados sempre que faz uma nova visita a um dos nossos websites. They are generally used to direct navigation to the user's interests, allowing us to provide a more personalised service

    Session cookies: these are temporary cookies that remain in the cookie file of your browser until you leave the website. The information obtained by these cookies serves to analyse web traffic patterns, allowing us to identify problems and provide a better browsing experience.

  • 5. For what purposes do we use cookies?
    • Strictly necessary cookies: They allow you to browse the website and use its applications, as well as access secure areas of the website. Without these cookies, the services you have requested cannot be provided;
    • Analytical Cookies: These are used anonymously to create and analyse statistics in order to improve the functioning of the website;
    • Functionality Cookies: These store user preferences regarding the use of the site, so that it is not necessary to re-configure the site each time you visit;
    • Third-party Cookies: measure the success of third-party applications and advertising effectiveness. They can also be used to personalise a widget with user data;
    • Advertising Cookies: They direct advertising according to the interests of each user, in order to target advertising campaigns taking into account user tastes. They also limit the number of times you see the advertisement, helping to measure the effectiveness of advertising and the success of the website's organisation;
  • 6. How can you manage cookies?

    All browsers allow you to accept, refuse or delete cookies, in particular by selecting the appropriate settings in your browser. You can configure cookies in the "options" or "preferences" menu of your browser. It should be noted, however, that by disabling cookies, you may prevent some web services from working properly, affecting, partially or totally, navigation on the website.


  • PROJETO: POCI-02-0752-FEDER-042073
    • Designação do projeto | Apoio no âmbito do Sistema de Incentivos às Empresas - Internacionalização das PME
    • Investimento Total | 494.935,00€
    • Investimento Elegível | 486.935,00€
    • Incentivo FEDER não reembolsável | 219.120,75€
    • Data de Candidatura | (2018-10-30)
    • Data de Decisão | (2019-04-09)
    • Data de Início de Projeto | (2019-01-01)
    • Data de Fim de Projeto | (2023-05-22)

    Breve Descrição do Projeto

    A empresa considera este projeto um importante instrumento de apoio à consolidação da internacionalização e prospeção de clientes em novos mercados externos, com o objetivo de aumentar o peso das exportações no total do seu volume de negócios.

    Pretende-se, desta forma, seguir uma estratégia de desenvolvimento de mercado assente na diversificação geográfica e na entrada em novos mercados onde atualmente não tem presença ou a mesma é pouco expressiva.

    Este projeto envolve também ações de publicidade a nível internacional, na imprensa, outdoor, visibilidade in-store, digital e TV.
    Neste âmbito, a empresa realizou vários investimentos com o objetivo de massificar a presença da imagem das suas marcas próprias no espaço comercial dos seus clientes. Com a marca própria VITO patrocinou o Mundial Clubes FIFA, como também o piloto Orlando Batina com várias participações em competições internacionais. As ações em publicidade/comunicação apoiadas por este projeto abrangem também a produção de catálogos e despesas associadas aos websites autónomos para as suas marcas próprias.

    Este projeto apoia a participação da empresa em vários certames internacionais, com o objetivo de promover as suas marcas próprias, aumentando a visibilidade e notoriedade da empresa/marcas e facilitando a aproximação a potenciais clientes.

    Cofinanciado por: Compete 2020, Portugal 2020 e União Europeia - Fundo Europeu de Desenvolvimento Regional
  • PROJETO: POCI-02-0853-FEDER-047534
    • Objetivo principal | Reforçar a Competitividade das PME
    • Data de Aprovação | 2020-12-22
    • Data de Início | 2018-10-30
    • Data de Conclusão | 2021-08-11
    • Custo total elegível | 980.477,51 EUR
    • Apoio financeiro da união europeia | 245.119,38 EUR

    Descrição do Projeto

    Este projeto centra-se na alteração profunda de todo o processo através da criação de uma nova zona de operação com funções de “buffer” que, juntamente com a introdução de tecnologias de informação i4.0 aplicadas aos processos, irão dar à empresa maior capacidade e flexibilidade operacional.

    Cofinanciado por: Compete 2020, Portugal 2020 e União Europeia - Fundo Europeu de Desenvolvimento Regional
  • PROJETO: POCI-02-0752-FEDER-013898
    • Designação do projeto | Desenvolvimento de um plano promoção de internacional para reforço da presença da empresa no mercado externo valorizando a oferta nacional.
    • Objetivo principal | Reforçar a Competitividade das PME
    • Data de Aprovação | 22-12-2015
    • Data de Início | 08-12-2015
    • Data de Conclusão | 31-12-2017
    • Custo total elegível | 658.168,28 EUR
    • Apoio financeiro da união europeia | FEDER: 282.594,37 EUR, FSE: 18.108,47 EUR

    Descrição do Projeto

    Este será um projeto integrado que a CENTRAL LOBÃO pretende implementar e que terá a finalidade de oferecer à empresa a possibilidade de promover, de forma inovadora, as suas marcas, produtos, capacidades, know-how, tecnologia, características competitivas e inovações. Esta componente aliada ao investimento em Formação Profissional específica e relacionada com os processos e práticas de negócios da empresa e a mobilização de recursos humanos qualificados, surgem no âmbito deste projeto como algo imprescindível para o sucesso do mesmo. No âmbito deste projeto foram apoiadas ações em publicidade durante os jogos de futebol da 1ª liga do campeonato nacional que também são transmitidos nos canais Internacionais de língua portuguesa, entre outros, com maior visibilidade nos PALOP e nos países onde a comunidade Portuguesa tem uma forte presença.

    Cofinanciado por: Compete 2020, Portugal 2020, União Europeia - Fundo Europeu de Desenvolvimento Regional e Fundo Social Europeu
  • PROJETO: NORTE-02-0853-FEDER-179521
    • Designação do projeto | Apoio no âmbito do Sistema de Incentivos à Inovação Produtiva
    • Investimento total | 1.313.450,46 EUR
    • Investimento elegível | 1.313.450,46 EUR
    • Investimento FEDER não reembolsável | 295.526,35 EUR
    • Data de Candidatura | (2021-07-20)
    • Data de Decisão | (2021-12-27)
    • Data de Início de Projeto | (2021-05-11)
    • Data de Fim de Projeto | (2022-12-31)

    Descrição do Projeto

    A CENTRAL LOBÃO pretende transformar a sua operação de expedição através de uma inovadora Linha de Expedição Robotizada Inteligente com Autonomous Intelligent Vehicles, enquanto elemento chave para um posicionamento distinto e valioso junto das suas áreas de competitividade críticas. Para o presente projeto de investimento na tipologia de inovação produtiva foram definidos os seguintes objetivos estratégicos:

    • Conectar e robotizar os processos na área crítica da Expedição;
    • Fortalecer o posicionamento nos atuais mercados onde a CENTRAL LOBÃO assume um carácter valioso e distinto, permitindo um alargamento de quota;
    • Eliminar erros de consolidação de encomendas;
    • Reforçar a aposta na construção de marcas com elevada notoriedade, qualidade e excelência, através de tecnologia de ponta i4.0, inovação dos processos associados, grau de cumprimento de prazo de entrega, firmando as premissas que asseguram à CENTRAL LOBÃO um posicionamento distinto e valioso nos mercados-alvo internacionais;
    • Diversificar o portfólio de produtos, direcionados a um crescente número de segmentos de mercado, atendendo ao paradigma atual dos mercados e explorar novas oportunidades, tendo por base, fornecedores de confiança que possam corresponder às expetativas dos seus clientes, oriundos dos mais diversos mercados de valor acrescentado;
    • Aumentar o volume de compras a fornecedores nacionais (2024), tendo em conta o efeito de arrastamento. A CENTRAL LOBÃO espera assim, contribuir positivamente para o crescimento da economia nacional.
    • Integrar todas as operações do seu processo produtivo num sistema de gestão inteligente, totalmente adaptado e parametrizado às operações realizadas pela CENTRAL LOBÃO.

    Cofinanciado por: Norte 2020, Portugal 2020 e União Europeia - Fundo Europeu de Desenvolvimento Regional