Privacy and cookies policy

• 1. Introduction

  Central Lobão is committed to maximising the levels of protection, handling, safeguarding and secure transmission of confidential customer, employee and business partner information, consistently complying with professional, ethical, legal, regulatory and contractual requirements.
  
  The company intends, with this information security and privacy guide, to explain how it uses and handles information and personal data it collects from our employees, partners and customers when they interact with the Company.
  
  The topics covered in this document systematise the control and management of security and privacy of Central Lobão's information, and may be used separately, to instruct, communicate or regulate specific activities, such as cookies, management of our websites, clean table policy, marketing, among others.
  
  Points:

  • Company Information Privacy Policy
  • Declaration of Legitimate Interest
  • Which data do we collect?
  • Como coletamos esses dados?
  • How will we use this data?
  • How do we store this data?
  • Marketing
  • What are your data protection rights?
  • Cookies Policy
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Password policy and access control
  • Encryption Policy
  • Corporate Mobile Device Policy
  • Clean table policy
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact appropriate authorities
  • Remote work policy

• 2. Information Security and Privacy Policy and Scope of the Information Security Management System

  The scope of Central Lobão's ISMS corresponds to its focus of activity: "Sales and Technical Assistance of Manual and Electric Tools for the Construction and Agricultural Areas. Sales of Electrical Material, Lighting and Personal Protective Equipment"
  
  Central Lobão is committed to protecting and handling information from relevant stakeholders. Considering the importance of information today, with its easy and instantaneous dissemination, it is very important for Central Lobão to safeguard this valuable intangible asset. In light of this reality, Central Lobão is committed to implementing an information security and privacy policy in an ethical, conscious and responsible manner, in accordance with the regulations in force, based on the following pillars:
  
  

  • Safeguarding the information and knowledge crucial to the continuity and success of your business and that of your partners;
  • That all employees have access to the information strictly necessary for the full performance of their duties;
  • Be responsible for the data stored, transmitted and processed, as well as the information resulting therefrom;
  • Continuous improvement of the information security system;
  • Maintenance and treatment of confidentiality and integrity of information;
  • Promotion of awareness-raising actions on information security.

• 3. Declaration of Legitimate Interest

  The Company declares that for the purposes of using the Personal Data of its stakeholders, in compliance with the General Data Protection Act, it uses Personal Data in a legitimate way for the execution of its business scope in the following processes and for the following purposes:
  
  

  1. Human resources - Recording of selection activities, admission, dismissal, training of employees, payroll calculation, granting of benefits, holidays, overtime, time bank and termination;
  2. Quality Management and Information Security Systems - Internal audits, Company senior management activities, access control, training and supplier evaluations, conducting customer satisfaction surveys, as well as controlling, managing and monitoring the continuous improvement of the company's management systems;
  3. Commercial - Collecting customer data to issue contracts, orders, product shipment and invoicing;
  4. Logistics / Shipping - For checking and validating shipping actions, access to name, address, order data and legal documentation is required to carry out the effective delivery of the product to the customer;
  5. Marketing - Recording customer and employee data to create retention methods and use personal data for campaigns;
  6. Purchases - To carry out registration, qualification, due diligence, evaluation and payments to suppliers, individuals and those providing digital services and products;
  7. Invoicing / Accounts payable and receivable - For performing registration, collection, payments and financial consolidations with stakeholders;
  8. Customer Service - Collection of personal data to assist the customer with queries regarding orders, invoicing and products;
  9. Technical Assistance Service - Collection of personal data for quotations, clarification of doubts, repair and delivery of the equipment to the client.

• 4. What data do we collect?

  The company collects the following data:
  
  

  • Full name;
  • Data and photo of citizen card, residence card, passport and driving licence;
  • Telephone numbers, mobile phones, and e-mail addresses;
  • Full proof of address;
  • Marital status and household information;
  • Curriculum and certificate of qualifications;
  • Banking information;
  • Occupation.

• 5. How do we collect your data?

  Individuals directly provide Central Lobão with most of the data that is collected. Data is processed when:
  
  

  • Fill in the form on the website about our points of sale or look for information about being our customer;
  • Volunteer to fill in a survey as a customer or provide feedback on any of our media;
  • They spontaneously apply for the Central Lobão;
  • They use or view our website via your browser cookies;
  • During the internal process of selecting and hiring employees and/or suppliers;
  • Also in the relationship with our suppliers and partners there is the possibility of collecting business information and personal data, all controlled and managed by the declaration of legitimate interest;

  
  The company may also receive personal data indirectly from the following sources:

  • Bank information;
  • Profession.

• 6. How will we use the data?

  Central Lobão collects your data so that we can:
  
  

  • Processing orders and managing your account;
  • Sending of e-mails with special offers on products, campaigns and/or services;
  • Carrying out customer and supplier satisfaction surveys;
  • Registration of employees and suppliers in the system.

  
  If agreed, Central Lobão will share personal data with its partner companies so that they can offer their products and services, namely:
  
  

  • Insurers;
  • Medicine at work;
  • Agreements with companies;

• 7. How do we store the data?

  Central Lobão stores your data securely in a cloud system with offsite and physical backup.

• 8. Marketing

  Central Lobão sends information about activities, processes, products and services that it believes stakeholders may like. It also uses employees' personal data, always with consent, for specific marketing campaigns.
  
  If you have agreed to receive marketing campaigns, it is always possible to unsubscribe at any time, for example via the unsubscribe email marketing link.
  
  The interested party has the right, at any time, to prevent Central Lobão from contacting them for marketing purposes or providing the data to other members of the Group.

• 9. What are your data protection rights?

  Central Lobão aims to ensure that the client/supplier/employee is aware of all their data protection rights. All users are entitled to the following:
  
  

  • Right to access s - You have the right to ask Central Lobão for copies of your personal data;
  • Right to rectify - You have the right to request that Central Lobão correct and complete any information that you consider to be inaccurate, incorrect or incomplete;
  • Right of erasure - You have the right to request that Central Lobão delete your personal data, under certain conditions;
  • Right to restrict processing - You have the right to request that Central Lobão restrict the processing of your personal data, under certain conditions;
  • Right to object to processing - You have the right to object to the processing of your personal data by Central Lobão under certain conditions;
  • Right to data portability - The user has the right to request that Central Lobão transfers the data collected to another organisation, or directly to the user, under certain conditions.

  
  
  If a request is made, Central Lobão has one month to respond to it. If you wish to exercise any of these rights, please contact us through the following channels:
  
  Email: helpdesk@centrallobao.pt
  Telefone: +351 256 331 080

• 10. Privacy policies of other websites

  The VITO website may contain links to other websites run by operators that are not associated with us. By clicking on the link, we no longer have any influence over the collection, storage or processing of any personal data transmitted (such as the IP address or URL of the page containing the link), bearing in mind that the behaviour of third parties is, by nature, beyond our control. Therefore, Central Lobão is not responsible for the processing of personal data by third parties.
  
  Changes in our information security and privacy policy
  Central Lobão, S.A. reserves the right to change the terms of this policy and therefore requests that you revisit this document in order to keep it up to date.If there is a need for Central Lobão, S.A. to use your data for purposes other than those set out in this Privacy Policy we will ask for your consent.The last update to this policy was made on 3rd August 2021.
  
  How to contact us
  All the data we collect or that is provided to us is processed and stored by Central Lobão, S.A., in accordance with the General Data Protection Regulation, applicable from 25 May 2018. Central Lobão, S.A. as the controller of your data may be contacted through the following channels:

  • João Silva and Graça Oliveira who are responsible for information privacy and data protection at Central Lobão;
  • Through a contact form;
  • By phone: +351 256 331 080 (Monday to Friday, from 08h30 to 12h30 and from 14h00 to 18h00);
  • Via email:helpdesk@centrallobao.pt;
  • Through the following address: Rua da Gândara, 664, 4520-606 São João de Ver, Portugal.

  
  
  How to contact the competent Data Protection authority
  If you wish to report an incident or feel that Central Lobão has not adequately addressed your case, please contact the CNPD - Portuguese National Authority for Personal Data Protection through the following channels:
  
  Email: geral@cnpd.pt
  Phone: +351 213 928 400
  Morada: Av. D. Carlos I, 134, 1º
  1200-651 Lisboa

You can download our privacy and information security policy by clicking here.